Dialpad Reviews

Dialpad.com offers a comprehensive suite of advanced features to streamline business communications and improve productivity. Here are some key features and benefits:

Key Features:

• Ai Voice: Essential features for making and receiving calls, like call routing, call forwarding, interactive voice response (IVR), and more.
• Voicemail: Voicemail with accurate transcriptions and custom greetings.
• Business phone app: Works across iOS, Android, PC, and Mac.
• Visual voicemail: Save time with voicemails transcribed with Dialpad Ai.
• Local presence: Use a local number to better target prospects outside your region.
• Caller ID: Custom caller ID protects your personal number on your cell phone.
• Simultaneous Ring: Send incoming calls to all connected devices at the same time.
• Virtual phone number: Get a virtual phone number for your business in just a few minutes.
• Business phone number: Get set up with a local number for work in just minutes.
• Business text messaging: Communicate with SMS, MMS, and group messaging.
• High-definition phone calls: Make HD voice calls from any device, anywhere.
• Enterprise VoIP solutions: Empower your distributed team to take phone calls from anywhere.
• Virtual receptionist: Ensure every incoming business call is handled efficiently.
• International calling: Gain access to crystal-clear international phone calls.
• Three-way call: Need to do a three-way call? It's free with all Dialpad plans.
• VoIP phone service: Make phone calls from anywhere, on any device.
• Interactive voice response: Easily route calls with an interactive voice response (IVR) system.
• Call routing: Save time by making sure every call gets to the right agent.
• Call forwarding: Divert phone calls to another number or even your cell phone.
• VoIP number: A VoIP number lets you create a business presence anywhere.
• Call transfer: Easily transfer a live call to another person in your company.
• Call park: Managing a large volume of calls? Quickly handle them as a team.
• Call flip: Seamlessly flip a call between your computer and phone.
• Toll-free number: Having an 800 number can bring you from unknown to iconic.

Benefits:

• Quick and easy deployment: Dialpad makes it easy to get up and running with minimum disruption.
• Number porting: Dialpad enables businesses to port existing numbers, VoIP numbers, and toll-free numbers to their new cloud VoIP platform with no interruption in service.
• Contact center functionality, fully integrated.
• Enhanced communication features.
• Global scale.
• Cost-effective.

These features and benefits make Dialpad.com a robust and efficient solution for business communications.

Dialpad.com offers several pricing plans:

• Standard Plan: $15 per user per month if billed annually, or $27 if billed monthly. This plan includes unlimited calling, Ai Meetings for up to 10 participants, SMS, MMS & team messaging, Ai-powered call & voicemail transcriptions, Google Workspace & Microsoft 365 integrations, and real-time analytics & reporting.
• Pro Plan: $25 per user per month if billed annually, or $35 if billed monthly. In addition to the features of the Standard plan, it includes 24/7 live agent support, CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more), Microsoft Teams integration, 10 office locations, multiple phone numbers per account, open APIs & Webhooks, global SMS capabilities, local number support in 70+ countries, and 25 ring groups (departments).
• Enterprise Plan: For pricing, you need to contact Dialpad. This plan includes all the features of the Pro plan, plus 100% uptime, unlimited office locations, unlimited ring groups (departments), Dial-by-extension, integrations with leading SSO providers (Okta, OneLogin), Azure AD SSO integration, data retention policies, and priority live agent support.

There are also add-ons available:

• Conference room line: Starting at $15/number/month.
• Internet fax: Starting at $10/number/month.
• Additional international or toll-free numbers: Starting at $15/number/month.
• Additional local numbers: Starting at $5/number/month.

For toll-free numbers for lines like Sales and Support, they start at $15 per month on an annual plan or $17 per month on a monthly plan (no set-up fee for US), plus $.02/minute.

Remember, all major credit cards are accepted. You will be charged on a month-to-month basis. If you'd like to be invoiced instead, you can contact the Dialpad Sales Team.

Dialpad.com accepts the following credit card payment methods: Visa, Master Card, Discover, American Express, and Debit card (as long as they have one of the above logos). Users are charged on a month-to-month basis. If users prefer to be invoiced instead, they can contact the Dialpad Sales Team.

To update the payment method, users can navigate to the Payment Information section of the Billing Summary. Here, they can enter their credit card number, the cardholder's name, the expiration date, the CVV, and zip code (or declare this is a non-U.S. card) and select Update Payment Method.

It's important to note that if a user's account is placed on hold or suspended due to issues like an expired credit card, they can easily update their payment information to resolve the issue.

For Dialpad Meetings, the payment method can be changed at any time. Users can select Edit Payment Method and enter the required details to update their payment method.

Remember, all these actions can be performed by the users themselves without needing to contact customer support.